Removal Van Earls Court Service Terms and Conditions
These Terms and Conditions govern the provision of removal and associated services by Removal Van Earls Court to you as a customer. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Customer means the individual, business or organisation booking or receiving services from Removal Van Earls Court.
Services means any removal, relocation, packing, unpacking, loading, unloading, transport, storage, or related services provided by Removal Van Earls Court.
Vehicle means any van or other transport vehicle used by Removal Van Earls Court in the provision of the services.
Goods means any items, belongings, furniture, boxes, or property moved, transported, stored, or handled by us on your behalf.
Contract means the agreement between you and Removal Van Earls Court for the supply of services, which incorporates these Terms and Conditions.
2. Service Area
Removal Van Earls Court provides removal and related services primarily in and around Earls Court and surrounding London areas, as well as to and from other locations within the United Kingdom as agreed at the time of booking. Any reference to local areas is for service description only and does not alter the application of these Terms and Conditions.
3. Booking Process
3.1 You may request a quotation for our services by providing details of the work required, including collection and delivery addresses, access conditions, approximate volume or inventory of goods, and preferred dates and times.
3.2 Quotations are based on the information you provide. It is your responsibility to ensure that all information is complete and accurate. Any changes or omissions may result in an adjusted price or additional charges.
3.3 A booking is only confirmed when we have accepted your request and you have accepted our quotation, including any applicable charges for congestion, parking, tolls, storage, or additional labour. Confirmation may be given verbally or in writing, including digital confirmations.
3.4 We reserve the right to decline or cancel any booking where we reasonably believe that the services cannot be safely or lawfully provided, or where you have failed to comply with these Terms and Conditions.
4. Services Provided
4.1 Our core services include domestic and commercial removals, man and van hire, loading and unloading assistance, and related moving services. Additional services such as packing, unpacking, dismantling, and reassembly of furniture may be offered by prior agreement and may be subject to additional charges.
4.2 Unless explicitly agreed in writing, our quotation does not include disconnection or reconnection of appliances, removal of fixtures or fittings, work at height, or any work requiring professional qualifications or specialist equipment.
4.3 We will use reasonable care and skill in performing the services and will make reasonable efforts to complete the work within agreed timeframes. However, all times and dates are estimates only and may be affected by circumstances beyond our control, such as traffic, access restrictions, or weather conditions.
5. Customer Responsibilities
5.1 You must ensure that you, or a nominated representative, are present at the collection and delivery addresses at the agreed times to direct the work and sign any relevant documents. If no one is present, we may charge waiting time or additional fees, or we may rearrange the booking at your cost.
5.2 You are responsible for securing any necessary parking, permits, or access authorisations at both collection and delivery points. Any fines, penalties, or additional costs arising from inadequate parking arrangements may be charged to you.
5.3 You must ensure that all goods are safely packed and ready for transport, unless you have booked a packing service with us. Fragile items must be clearly marked, and any special handling requirements must be disclosed in advance.
5.4 You must notify us in advance of any heavy, awkward, or high-value items, including pianos, safes, large appliances, valuable artworks, antiques, or delicate equipment. Additional charges or specific arrangements may apply, and we may refuse to move items that present a safety risk.
5.5 You are responsible for complying with any property management, building, or local regulations related to moving and for protecting floors, walls, and common areas where necessary. We are not liable for costs or penalties arising from your failure to comply with such rules.
6. Payments and Charges
6.1 All prices are quoted in pounds sterling unless otherwise stated. Our quotation will set out the basis on which charges are calculated, including hourly rates or fixed fees, travel charges, and any anticipated additional costs.
6.2 We may require a deposit or full prepayment to secure your booking. The amount and due date will be confirmed at the time of booking. Your booking is not guaranteed until any required payment has been received.
6.3 Any balance due must be paid in accordance with the payment terms agreed at the time of booking. We reserve the right to withhold commencement or continuation of services if payment has not been received as required.
6.4 Additional charges may apply where:
a. The work takes longer than anticipated due to inaccurate or incomplete information provided by you.
b. There are delays beyond our control, including waiting for keys, restricted access, or failure to be present at the agreed time.
c. Additional services are requested or reasonably required on the day of the move.
d. Parking, tolls, congestion charges, or similar fees are incurred in the course of providing the services.
6.5 Interest may be charged on late payments at the statutory rate from the due date until payment is received in full.
7. Cancellations and Amendments
7.1 If you wish to cancel or amend your booking, you must notify us as soon as possible. Any cancellation or amendment is only effective when acknowledged by us.
7.2 We may apply cancellation charges as follows, unless otherwise agreed:
a. If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded, less any reasonable administration costs.
b. If you cancel between 7 days and 48 hours before the scheduled service date, we may retain all or part of your deposit to cover lost booking opportunities and administrative expenses.
c. If you cancel within 48 hours of the scheduled service date or on the day of the service, we may charge up to 100 percent of the quoted price.
7.3 If you wish to change the date, time, or scope of the services, we will use reasonable efforts to accommodate your request, subject to availability. Revised charges may apply, and any previously agreed discounts may be withdrawn.
7.4 We reserve the right to cancel or postpone the services due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases, we will offer an alternative date or a refund of any prepayments for services not provided. We will not be liable for any consequential loss arising from such cancellation or postponement.
8. Excluded and Prohibited Items
8.1 You must not include in the goods to be moved any items that are hazardous, illegal, or unsuitable for transport, including but not limited to explosives, flammable or corrosive substances, firearms, drugs, cash, securities, perishable goods, live animals, or plants.
8.2 We reserve the right to refuse to move any item that we reasonably believe to be dangerous, illegal, or unsuitable. If such items are moved without our knowledge, we will have no liability for any loss, damage, or legal consequences arising from them.
9. Liability for Loss or Damage
9.1 We will exercise reasonable care and skill in handling and transporting your goods. Our liability for loss of or damage to goods caused by our negligence or breach of contract is subject to the limitations set out in this section.
9.2 You must notify us in writing of any loss or damage as soon as reasonably possible and in any event within 7 days of completion of the services. We may inspect the damage and may require evidence such as photographs or repair estimates.
9.3 Our total liability for any loss, damage, or claim arising out of or in connection with the services, whether in contract, tort, or otherwise, shall not exceed a reasonable market value of the affected goods, subject to any specific limits notified to you at the time of booking.
9.4 We are not liable for:
a. Loss or damage arising from your failure to adequately pack or protect goods, unless we have provided a packing service.
b. Loss or damage to fragile or high-value items not properly disclosed or not appropriately packed.
c. Normal wear and tear, minor marks, or scratches that are reasonably expected during handling and transport.
d. Loss or damage caused by fair wear and tear, inherent defects, or pre-existing damage in the goods.
e. Indirect, consequential, or purely economic loss, including loss of profit, business, or opportunity.
9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
10. Insurance
10.1 We maintain insurance cover appropriate to a professional removal company operating in the United Kingdom. Details of our insurance and any applicable limits or exclusions are available on request.
10.2 It is your responsibility to assess whether our standard cover is sufficient for your needs. We strongly recommend that you maintain adequate contents or transit insurance for your goods during the move, particularly for high-value items.
11. Access, Parking, and Property Damage
11.1 You must ensure that there is suitable vehicle access at both collection and delivery addresses, including any necessary parking permissions or permits. Any additional time spent resolving access or parking issues may be chargeable.
11.2 We are not responsible for damage to driveways, verges, or surfaces that are unsuitable for vehicles, nor for damage where we are required to follow your instructions or those of your representative.
11.3 We will take reasonable care to prevent damage to walls, floors, and fixtures while moving goods. However, we may not be liable for minor cosmetic damage that is reasonably incidental to the moving process, especially in areas with restricted access.
12. Waste Regulations and Disposal
12.1 Removal Van Earls Court operates in accordance with UK waste and environmental regulations. We are not a general waste disposal company and will not remove household refuse, hazardous waste, or items that are prohibited from standard transport or landfill.
12.2 Where we agree to remove unwanted items, furniture, or packaging, this will be treated as a separate service and may be subject to additional charges. All such materials will be disposed of or recycled in accordance with applicable waste regulations.
12.3 You must not request us to dispose of items that are illegal to transport or dispose of, or that require specialist treatment under environmental or hazardous waste laws. We reserve the right to refuse such items and may report any unlawful requests to the relevant authorities.
13. Complaints
13.1 If you are dissatisfied with any aspect of our services, you should raise the issue with our team as soon as possible so that we have an opportunity to resolve it promptly.
13.2 If a complaint cannot be resolved immediately, you should submit details in writing, including your name, service date, address, and full description of the issue. We will review your complaint and respond within a reasonable timeframe.
14. Data Protection and Privacy
14.1 We will collect and use your personal information solely for the purposes of administering your booking, carrying out the services, and managing our relationship with you, in accordance with applicable data protection laws.
14.2 We will take reasonable steps to keep your personal information secure and will not sell or share it with third parties except where necessary to provide the services, comply with legal obligations, or with your consent.
15. Force Majeure
15.1 We shall not be liable for any delay or failure to perform our obligations under the contract where such delay or failure is due to events beyond our reasonable control, including but not limited to extreme weather, accidents, traffic disruption, public emergencies, acts of terrorism, labour disputes, or restrictions imposed by authorities.
15.2 In the event of a force majeure, we will inform you as soon as reasonably practicable and will make reasonable efforts to rearrange or complete the services at a later date.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any contract between you and Removal Van Earls Court, are governed by and interpreted in accordance with the laws of England and Wales.
16.2 Any disputes arising out of or in connection with these Terms and Conditions or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.2 No waiver of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
17.3 These Terms and Conditions, together with any written quotation or confirmation issued by us, constitute the entire agreement between you and Removal Van Earls Court in relation to the services, and supersede any prior understandings or agreements.
17.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract, unless changes are required by law.